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Leap confidently into your next opportunity with our free and helpful tool, the Leapros Salary Guide. Use these sample job descriptions to help you understand the qualifications and characteristics that employers are seeking. Gain a competitive edge by aligning your skills and experience with industry expectations, and watch as your resume stands out from the crowd.

For a full list of sample roles and salary ranges for your location, create an account in the Leapros Salary Guide.

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Accounting

A/P and A/R Supervisors

Accounts Payable or Receivables Supervisors are responsible for activities and supervising staff in the accounting department related to payments processing. They exercise outstanding judgement in decision making and ensure accuracy and integrity of payment and receipts data.

Ideal candidates for these roles usually have an Associates or Bachelors degree in a related field and have 4+ years experience with at least 1-3 years of supervisory experience. Successful supervisors lead by example, delegate appropriately, meet critical deadlines, and develop the expertise of their staff.

Sample Duties and Responsibilities

Reviews expenditure expense reports for proper authorization and precision
Reforms and executes operations and processes
Ensures accuracy in daily invoices and meets time limits
Serves as contact for resolving complicated billing systems
Builds solid relationships across all units at various accounting levels
Ascertains the accuracy of accounts payable standard files and the accounts payable integrations to the general records
Participates in creation and interpretation of enhanced finance related methods to ensure consistency with accounts payable prerequisites
Organizes innumerable month-end annual closings and executes special analysis tasks and other financial related obligations with the assistance of the organization’s financial network
Prepares and gives advice on operations and staff budgets for authorization
Oversees expenditure for compliance with budgets and gives recommendations on discrepancies as often as necessary
Creates an efficient network for working out and distributing payments promptly
Ensures that company’s invoices are precisely administered
Organizes account payments and working together with other units, taking into account all transactions within the company

Payroll Accounting Specialist

Payroll Clerk pays employees by calculating pay and deductions, issuing checks, etc.

Duties and Responsibilities:

Maintains payroll information by collecting, calculating, and entering data
Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers
Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages
Determines payroll liabilities by calculating employee federal and state income and social security taxes and employer's social security, unemployment, and workers’ compensation payments
Resolves payroll discrepancies by collecting and analyzing information
Provides payroll information by answering questions and requests
Maintains payroll operations by following policies and procedures and reporting needed changes
Maintains employee confidence and protects payroll operations by keeping information confidential
Contributes to team effort by accomplishing related results as needed

Qualifications

Payroll experience preferred

Corporate Finance (Entry-level)

Duties and Responsibilities

Analyzes the past and present financial data and estimates future revenues and expenditures.
Runs and documents financial analysis projects
Aids with financial functions, such as assessing, auditing, planning, budgeting, taxes, consolidation, cost control and project control
Evaluates and analyzes capital expenditures, depreciation, proposals, investment opportunities, rate of return, profit plans, operating records, financial statements, etc.
Relies on instructions and pre-established guidelines to perform the functions of the job
Typically reports to a supervisor or manager

Related Skills

Strategic thinking
Ability to persuade senior stakeholders
Understanding of Sarbanes-Oxley
Ability to multitask
Presentation skills
Time management and organizational skills

Qualifications

Bachelor’s degree
0-2 years of experience in the field or in a related field
Familiarity with financial programs and software
Basic understanding of principles of finance

Tax Accountant

Duties and Responsibilities

Prepares tax payments
Estimates and tracks tax returns
Completes quarterly and annual tax reports
Organizes and updates the company’s tax database
Recommends tax strategies that align with business goals
Prepares necessary paperwork for tax payments and returns
Shares financial data with the accounting department
Identifies tax savings and suggests ways to increase profits
Follows industry trends and tracks changes related to taxes
Liaises with internal and external auditors
Forecasts tax predictions to senior managers

Qualifications

Knowledge of accounting and bookkeeping procedures
Familiarity with accounting software packages
Computer literacy (MS Excel in particular)
Excellent analytical and time management skills
Strong numeracy skills
Keen attention to detail
BSc degree in Accounting, Finance or relevant subject; industry certification (e.g. CMA or CPA) is preferred

Human Resources

Compensation & Benefits Managers

The compensation manager is responsible for managing the compensation function for corporate staff departments. The compensation manager plans, develops and implements new and revised compensation programs, policies and procedures to be responsive to the company's goals and competitive practices. This position is also responsible for ensuring through audits, legal reports and personal interactions that company compensation programs are consistently administered in compliance with company policies and government regulations.

Duties and Responsibilities

Monitors the effectiveness of existing compensation policies, guidelines and procedures recommending plan revision as well as new plans that are cost-effective and consistent with compensation trends and corporate objectives; coordinates implementation and provides guidance to corporate staff.
Provides advice to corporate staff on pay decisions, policy and guideline interpretation, and job evaluation, including the design of creative solutions to specific compensation-related programs.
Manages the administration of direct compensation (executive, exempt and nonexempt cash compensation programs) for corporate staff, including the processing, recording and reporting of compensation-related actions related to salaried employees.
Develops techniques for compiling, preparing and presenting data.
Supervises the participation in, conducts and/or purchases exempt and nonexempt salary surveys to ensure corporate compensation objectives are achieved.
Keeps apprised of federal, state and local compensation laws and regulations to ensure company compliance.

Qualifications

Bachelor's degree or equivalent in business, human resources or related field, Masters prefered.
Six to eight years of progressively responsible experience in compensation.
Knowledge of government regulations as they apply to compensation base and incentive compensation programs, company policies, and operations.

Senior HR Generalists

The Senior HR Coordinator will provide comprehensive support to the Human Resources department in a support and coordination capacity contributing to the management of HR operations and HR processes.

Duties and Responsibilities

Administers on-going HR programs and employee services
Supports HR fictions including; however, not limited to Recruiting, Benefits Administration, Performance Management, Payroll,
Partners with managers and employees
Supports effective processes and procedures to support critical HR functions
Takes action to resolve employee inquires
Performs as a key member of the HR project team to implement policies and ensure adherence to the organization
Participates as member of the HR administrative support team as needed

Qualifications

3 to 5 years of HR support experience with exposure to HR Generalist duties
Strong knowledge of the Human Resources including state and federal compliance
Be flexible and able to adapt and drive solution while maintaining compliance
Work collaboratively and build strong relationships creating a robust sphere of influence
Previous experience in property or investment management firm would be applicable BS Degree in Human Resources or equivalent work experience
PHR/SPHR is desirable

Training & Development Directors

Training and Development Director manages the development and operations of the overall Training and Development department including to devise organizational training strategy, oversee its implementation and assess its outcomes, identify training and developmental needs and drive suitable training initiatives that build performance competencies and development.

Training managers work under the director of the Training and Development Director and across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. Training managers often have backgrounds in business, leadership, human resources, development and education.

Responsibilities include enhancing employees’ skills, performance, productivity and quality of work.

Duties and Responsibilities

Provides oversight in identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
Defines the strategy of an overall or individualized training and development plan that addresses needs and expectations of the organization
Defines and monitors the deployment of a wide variety of training methods
Monitors and evaluates training program’s effectiveness, success and ROI periodically and report on them
Manages training budget
Provides opportunities for ongoing development
Resolves any specific problems and tailors training programs as necessary
Maintains a keen understanding of training trends, developments and best practices

Qualifications

Proven work experience director level with an emphasis in training
Track record in designing and executing successful training programs
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
Excellent communication and leadership skills
Ability to plan, multi-task and manage time effectively
BS degree in education, human resources or relevant field

Compensation & Benefits Staff

Conducts research, surveys, and uses data analysis tools to ensure employees are recieving competitive compensation and benefits
Examines existing and potential future positions to categorize them either by importance to organization or level of responsibilitiy assigned to the position.
Approves bonuses or commissions
Prepares job descriptions
Maintains oversight of performance management system
Designs reward systems
Administers executive compensation programs
Monitors compensation and benefits trends
Evaluates positions to determine classification and salary

Qualifications

Bachelor's degree is the minimum education requirement, Master's degree prefered, with a course of study in related fields like human resources management, compensation analysis and benefits administration.
Certification such as a Certified Compensation Professional is desirable

IT & Operations

Database Administrators

A database administrator ensures that a database is running efficiently and securely. Maintains each user's information, assigns accessibility for users and monitors usage. Database administrators use scripting languages to program databases to meet the needs of their users -- often referred to as performance tuning. They also fix issues or errors if the database isn’t working properly. Along with monitoring and improving the performance of one or several databases, database administrators also back up stored data on a routine basis.

Essential Functions

Identifies database requirements by interviewing customers; analyzing department applications, programming, and operations; evaluating existing systems and designing proposed systems.
Recommends solutions by defining database physical structure and functional capabilities, database security, data back-up, and recovery specifications.
Installs revised or new systems by proposing specifications and flowcharts; recommending optimum access techniques; coordinating installation requirements.
Maintains database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware products.
Prepares users by conducting training; providing information; resolving problems.
Provides information by answering questions and requests.
Supports database functions by designing and coding utilities.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Builds database systems of high availability and quality depending on each end user’s specialized role
Designs and implements database in accordance to end users information needs and views
Defines users and enables data distribution to the right user, in appropriate format and in a timely manner
Uses high-speed transaction recovery techniques and backup data
Minimizes database downtime and manages parameters to provide fast query responses
Provides proactive and reactive data management support and training to users
Determines, enforces and documents database policies, procedures and standards
Performs tests and evaluations regularly to ensure data security, privacy and integrity
Monitors database performance, implements changes and applies new patches and versions when required
Other duties as assigned.

Competencies

Business Acumen
Analytical Thinking
Technical Knowledge
Thoroughness
Attention to Detail

Required Education and Experience

Master’s/Bachelor’s in information systems, computer science/related field of study or equivalent combination of education and experience.
Solid technical knowledge and experience in the use and application of the most current technologies and products used in the industry.

Application Developors

The application developer principal responsibilities vary for developers based on level of experience, type of application platform and technical requirements. Application developers often have the duty of creating, maintaining and implementing the source code that makes up the application or program. Application developers may also be responsible for designing the prototype application, indicate program unit structure, and coordinate application plans with the development team or client.

Essential Functions

Understands client requirements and how they translate in application features
Collaborates with a team of IT professionals to set specifications for new applications
Designs creative prototypes according to specifications
Writes high quality source code to program complete applications within deadlines
Performs unit and integration testing before launch
Conducts technical and functional testing
Troubleshoots and debugs applications
Evaluates existing applications to reprogram, update and add new features
Develops technical documents and handbooks to accurately represent application design and code
Other duties as assigned.

Competencies

Technical Capacity.
Problem Solving/Analysis.
Initiative.
Communication Proficiency
Work Independently.
Time Management.

Required Education and Experience

Master’s/Bachelor’s in computer science/related field of study or equivalent combination of education and experience.
Solid technical knowledge and experience in the use and application of the most current technologies and products used in the industry. Proven experience as application developer.
Experience in designing and building applications.
Ability to program in at least one programming language such as C#, Java (J2EE) etc.
In-depth knowledge of programming for diverse application operating systems and platforms using development tools.
Excellent understanding of software design and programming principles.
Excellent communication skills.
Analytical thinking and problem-solving capability.
Great attention to detail and time-management skills.

Network Engineers

Essential Functions

Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
Secures network system by establishing and enforcing policies; defining and monitoring access.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.
Reports network operational status by gathering, prioritizing information; managing projects.
Configures and installs various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
Performs network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Monitors performance and ensures system availability and reliability
Monitors system resource utilization, trending, and capacity planning
Provides Level-2/3 support and troubleshooting to resolve issues
Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
Other duties as assigned.

Required Education and Experience

Master’s/Bachelor’s in information systems, computer science/related field of study or equivalent combination of education and experience.
Solid technical knowledge and experience in the use and application of the most current technologies and products used in the industry.
Proven hands-on network engineering experience
CCNP or higher (CCIE and/or CISSP highly valued)
Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
Solid understanding of the OSI or TCP/IP model

Technical Product Managers

We are looking for an experienced Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.

Duties and Responsibilities:

Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
Create buy-in for the product vision both internally and with key external partners
Develop product pricing and positioning strategies
Translate product strategy into detailed requirements and prototypes
Scope and prioritize activities based on business and customer impact
Work closely with engineering teams to deliver with quick time-to-market and optimal resources
Drive product launches including working with public relations team, executives, and other product management team members
Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
Act as a product evangelist to build awareness and understanding
Represent the company by visiting customers to solicit feedback on company products and services

Required Experience:

Proven work experience in product management or as an associate product manager
Proven track record of managing all aspects of a successful product throughout its lifecycle
Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
Solid technical background with understanding and/or hands-on experience in software development and web technologies
Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
Skilled at working effectively with cross functional teams in a matrix organization
Excellent written and verbal communication skills
MS/BS degree in Computer Science, Engineering or equivalent preferred

Sales & Marketing

Brand Managers

Brand managers are very similar to marketing managers. Their main objective is to help develop effective marketing campaigns. They are involved in all stages of the marketing campaign and help plan a strategy to provide focus for the marketing material. Once that's established they help produce content and then ensure the material is distributed as intended. They monitor their campaigns to determine how effective they are and may alter content or distribution venues based on whether or not the campaign is producing the desired results. As brand managers, their focus may be more about a company's brand image than about specific products, although they may also focus on the brand message that's presented within product advertisements.

Duties and Responsibilities:

Analyze how our brand is positioned in the market and crystalize targeted consumers insights
Take brand ownership and provide the vision, mission, goals and strategies to match up to
Translate brand strategies into brand plans, brand positioning and go-to-market strategies
Lead creative development and create motivating stimulus to get targeted population to “take action”
Establish performance specifications, cost and price parameters, market applications and sales estimates
Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs)
Coach the team and get the best from everyone
Monitor market trends, research consumer markets and competitors’ activities to identify opportunities and key issues
Oversee marketing and advertising activities to ensure consistency with product line strategy
Monitor product distribution and consumer reactions
Anticipate bottlenecks
Brainstorm new and innovative growth strategies
Align the company around the brand’s direction, choices and tactics

Required Experience:

Proven working experience as brand manager or associate brand manager.
Drive for results and leaderships skills.
Excellent understanding of the full marketing mix.
Highly creative with ability to think out of box.
Experience in identifying target audiences and devising campaigns that engage, inform and motivate.
Proven ability to develop brand and marketing strategies and effectively communicate recommendations to executive management.
Strong analytical skills and data-driven thinking.
Advanced communication and interpersonal skills.
Up-to-date with latest trends and marketing best practices
Comfortable working with numbers, metrics and spreadsheets
Excellent command of the English language
BS/MS degree in marketing or a related field

Communications Directors

The Director of Communications will set and guide the strategy for all communications, website, and public relations messages and collateral to consistently articulate a company’s mission We are seeking highly diligent, confident candidates with substantial management experience for the role of Communications Director. The position comes with great responsibility, as Communications Directors are accountable for public perception of a company. Managing this perception involves developing marketing and communication strategies, understanding the importance of timing and setting, responding to crises and setbacks, overseeing a team of diverse communications roles, and ensuring that information released is consistent with the strategy at large. The Director of Communications will work closely with a senior peer group within the organization as the communications partner on a variety of strategic initiatives

Duties and responsibilities:

Developing a cohesive communications strategy.
Assembling and overseeing a diversely skilled communications team.
Crisis management and preemptive planning.
Cultivating an environment of readiness and alertness.
Maintaining an awareness of company risks and threats.
Projecting a positive company image to the public.
Managing media relations.
Managing a communications budget.
Ensuring quality control of all information released.
Develops and directs an integrated information and communications strategic plan that incorporates Internet-based tools, electronic messaging, social networking and print publications.
Responsible for ensuring that information from all n functional areas is up to date and appropriate
Manages and organizes intra- and inter-office communications and major even coordination projects and activities

Required Experience:

MBA or advanced degree in Communications, Marketing or related field.
10+ years communications experience.
Extensive list of media contacts.
Awareness of and proficiency with communications technologies.
Experience in stakeholder/community engagement.
Clear and concise communication with team members and senior management.
Strong and confident leadership.

Account Executives

We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You’ll be directly responsible for the preservation and expansion of our customer base.

The ideal candidate will have talent in sales and experience in customer service. We expect you to be a reliable professional able to achieve balance between customer orientation and a results-driven approach.

The goal is to find opportunities and turn them in long-term profitable relationships based on trust and mutual satisfaction.

Duties and Responsibilities:

Create detailed business plans to facilitate the attainment of goals and quotas
Manage the entire sales cycle from finding a client to securing a deal
Unearth new sales opportunities through networking and turn them into long term partnerships
Present products to prospective clients
Provide professional after-sales support to enhance the customers’ dedication
Remain in frequent contact with the clients in your responsibility to understand their needs
Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation
Negotiate agreements and keep records of sales and data

Required Experience:

Proven experience as an Account Executive, or in other sales/customer service role.
Knowledge of market research, sales and negotiating principles.
Outstanding knowledge of MS Office; knowledge of CRM software (eg. Salesforce) is a plus.
Excellent communication/presentation skills and ability to build relationships.
Organizational and time-management skills.
A business acumen.
Enthusiastic and passionate.
BSc or BA in business administration, sales or marketing.

Sales & Marketing Managers

Oversees an organization's sales and marketing programs. Develops strategic sales and marketing objectives. Establishes sales territories and quotas, manages budgets and evaluates sales performance. Manages and develops marketing programs and materials such as advertising, event support and online promotions. Requires a bachelor's degree with at least 7-10 years of sales and marketing experience. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Typically requires 5+ years of managerial experience.

Duties and Responsibilities:

Develops and implements strategic marketing plans and sales plans and forecasts to achieve corporate objectives for products and services.
Develops and manages sales/marketing operating budgets.
Plans and oversees advertising and promotion activities including print, online, electronic media, and direct mail.
Develops and recommends product positioning, packaging, and pricing strategy to produce the highest possible long-term market share.
Achieves satisfactory profit/loss ratio and market share in relation to preset standards and industry and economic trends.
Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets.
Oversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions.
Monitors competitor products, sales and marketing activities.
Establishes and maintains relationships with industry influencers and key strategic partners.
Guides preparation of marketing activity reports and presents to executive management.
Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.
Directs sales forecasting activities and sets performance goals accordingly.
Directs staffing, training, and performance evaluations to develop and control sales and marketing programs.
Directs market channel development activity and coordinates sales distribution by establishing sales territories, quotas, and goals.
Represents company at trade association meetings to promote product.
Meets with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals.
Coordinates liaison between sales department and other sales related units.
Analyzes and controls expenditures of division to conform to budgetary requirements.
Assists other departments within organization to prepare manuals and technical publications.
Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.
Reviews and analyzes sales performances against programs, quotes and plans to determine effectiveness.
Directs product research and development.

Required Experience:

Master’s degree in sales, marketing or business administration.
Bachelor’s degree in sales, marketing or business administration or equivalent number of years of experience
Five (5) years of related experience with progressive management experience.

Administrative

Executive Assistants

We are looking for a competent Executive Administrative Assistant to provide personalized secretarial and administrative support in a well-organized and timely manner. You will work on a one-to-one basis on a variety of tasks related to executive’s working life and communication.

Duties and Responsibilities:

Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
Represents the executive by attending meetings in the executive's absence; speaking for the executive.
Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
Maintains customer confidence and protects operations by keeping information confidential.
Completes projects by assigning work to clerical staff; following up on results.
Prepares reports by collecting and analyzing information.
Secures information by completing data base backups.
Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.
Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.

Required Experience:

Proven experience as an Executive Administrative Assistant, Senior Executive Assistant or in other secretarial position
Full comprehension of office management systems and procedures
Excellent knowledge of MS Office
Proficiency in English
Exemplary planning and time management skills
Up-to-date with advancements in office gadgets and applications
Ability to multitask and prioritize daily workload
High level verbal and written communications skills
Discretion and confidentiality
High School degree; additional qualification as personal assistant would be considered an advantage

Office Managers

We are looking for an Office Manager to organize and coordinate administration duties and office procedures. This role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. Office manager responsibilities include scheduling meetings and appointments, making office supplies arrangements, greeting visitors and providing general administrative support to our employees. Previous experience as a Front office manager or Office administrator would be an advantage. A successful Office manager should also have experience with a variety of office software (email tools, spreadsheets and databases) and be able to accurately handle administrative duties. Ultimately, the Office Manager should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation.

Duties and Responsibilities:

Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
Completes operational requirements by scheduling and assigning employees; following up on work results.
Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
Maintains office staff by recruiting, selecting, orienting, and training employees.
Manages progress of office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Contributes to team effort by accomplishing related results as needed.

Required Experience:

Proven experience as an Office manager, Front office manager or Administrative assistant
Knowledge of office administrator responsibilities, systems and procedures
Proficiency in MS Office (MS Excel and MS Outlook, in particular)
Hands on experience with office machines (e.g. fax machines and printers)
Familiarity with email scheduling tools, like Email Scheduler and Boomerang
Excellent time management skills and ability to multi-task and prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational and planning skills in a fast-paced environment
A creative mind with an ability to suggest improvements
High School degree; additional qualification as an Administrative assistant or Secretary will be a plus

Call Center Managers

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills. The goal is to do everything possible to attain goals and achieve great results for our company.

Duties and Responsibilities:

Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Required Experience:

Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

Supply Chain

Inventory Managers

We are looking for a competent Inventory Manager to monitor and report on the company’s inventory. Your job is important since the efficient handling of the company’s products and supplies is critical for the attainment of business goals. A successful inventory manager is a reliable professional with excellent record-keeping abilities. They possess great attention to detail and a business mindset. The goal is to ensure that all business operations have adequate material to achieve their objectives.

Duties and Responsibilities:

Devise ways to optimize inventory control procedures
Inspect the levels of business supplies and raw material to identify shortages
Ensure product stock is adequate for all distribution channels and can cover direct demand from customers
Record daily deliveries and shipments to reconcile inventory
Use software to monitor demand and document characteristics of inventory
Place orders to replenish stock avoiding insufficiencies or excessive surplus
Analyze data to anticipate future needs
Evaluate suppliers to achieve cost-effective deals and maintain trust relationships
Collaborate with warehouse employees and other staff to ensure business goals are met
Report to upper management on stock levels, issues etc.

Required Experience:

Proven experience as inventory manager or similar position
Excellent knowledge of data analysis and forecasting methods
Working knowledge of inventory management software (e.g. ERP)
Ability to accurately track inventory and create reports
An analytical mind with strong math skills
Excellent organizational and planning skills
Outstanding communication and interpersonal abilities
Reliable and trustworthy
BSc/BA in business administration. logistics or relevant field;
Relevant qualifications (e.g. CPIM) will be a plus

Logistics Engineers

A logistics engineer uses science and mathematics to ensure that consumer goods and services are being distributed in a way that is most efficient and profitable. Most people in this profession hold a bachelor's degree but many opt for a master's degree or special certification. Logistics engineers apply the scientific and mathematical principles of engineering to the process of distributing consumer goods and services in order to build a more efficient infrastructure. An undergraduate degree is required to work in the field, although some employers may desire job candidates to have a master's degree. Certification is also available to people in this field.

Duties and Responsibilities:

Provide logistics support to improve competencies.
Create logistics to expedite prompt delivery of material.
Prepare logistics functional documentation.
Prepare logistics to deploy and stock tools & spares and test equipment.
Perform and validate logistics analysis on tests, programs and functionalities.
Create and manage logistics management information databases for programs.
Demonstrate logistics maintenance programs for customers.
Identify and evaluate drawings, technical manuals and other documents to support logistics deployment.
Maintain and manage records of equipment, components, repair parts and related materials.
Evaluate and assess impact on logistics deployment.

Required Experience:

4+ years of experience as a Supply Chain Engineer
In-depth knowledge of supply chain engineering operations and best practices
Sense of ownership and pride in your performance and its impact on company’s success
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skills
BA in Logistics, Mechanical Engineering, or similar relevant field

Supply Chain Analysts

Gathers data and conducts analysis with the goal of improving the organization's supply chain operations. Identifies underperforming areas in the supply chain and may suggest improvements or resolutions to problems. May assist in the negotiation of supplier contracts or service arrangements. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Typically requires 2 to 4 years of related experience. Gaining exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.

Duties and Responsibilities:

Create processes and methods to gather supply chain data
Analyze data to identify problematic areas and suggest improvements
Plan and implement supply chain optimization projects (e.g. warehouse-slotting, route planning)
Develop requirements and standards (e.g. packaging, procurement, delivery)
Oversee inventory procedures
Discover the most cost-effective shipping modes and schedules
Evaluate vendor operations (e.g. freight forwarders) according to quality standards
Help foster trusting relationships with business partners
Collaborate with IT professionals to implement effective systems
Track KPIs and report on supply chain’s performance

Required Experience:

Proven experience as a Supply Chain Analyst, Logistics Coordinator or similar role
Experience in data mining, analysis and reporting
Familiarity with supply chain processes (e.g. inventory planning, warehouse management)
Working knowledge of MS Office, relational databases and ERP systems (e.g. SAP)
Analytical mind with business acumen
Problem-solving aptitude
Attention to detail
Excellent communication skills
Outstanding organizational ability
BSc/BA in Logistics, Business Analytics, Mathematics or a related field